Frequently Asked Questions is a help tool that you to get answers to the questions you are thinking about and helps you to choose a product faster.
1. How long does it take to get my order?
Standard shipping time in Sweden is 2-3 days.
Rest of the Nordic´s time is 2-5 days.
We try to get your order to you as soon as possible but the length of delivery time depends on the shipping option you choose and which country you live in.
2. When will a sold-out item be available again?
Send us an email at firstname.lastname@example.org and let us know which item you want. We will let you know when it will be available again.
3. After placing my order, when will it be sent to me?
If your order arrives before 2 P.M. on a business day we ship the same day. If your order comes in on a day we are closed, then it will be shipped the next working day.
4. How can I track my purchase?
When your order is shipped we will send you an e-mail with all the tracking information. If you have not received that e-mail then contact us at email@example.com and we will send it to you. Make sure to include your order i.d. or purchase number so we can find your order quickly.
5. What kind of warranty do you offer on your products?
Each product has its own warranty period. Some items will have a 1-year warranty while others may have 2-year coverage. Make sure to read the fine print on the packaging to see all the details about each products warranty coverage. If you are still not sure contact us at firstname.lastname@example.org for more information.
6. What do I do if my purchase arrives broken or defective?
Send an e-mail to email@example.com with a short description of the problem. Make sure to include a copy of your receipt and any photos of the problem to help us determine the extent of the damage if it can be fixed or needs replacing. We will look at your issue and provide help as soon as possible.
7. If I am not satisfied with the product I bought, can I return it?
You have 30 days from the time of purchase to return the item and either get your money back or find a replacement. After 30 days, you cannot return the item nor get a replacement.
In order to return the item, it should be in its original packaging, has no damage and make sure you have a valid receipt. Contact us at firstname.lastname@example.org if you have more questions.
8. Do you sponsor teams or special charity events, etc.?
Send us an e-mail at email@example.com and describe the event you want us to endorse or sponsor and we will get back to you. Due to a large number of requests we receive, do not wait till the last minute before contacting us.
9. CAN I COMBINE SEVERAL DISCOUNTS IN ONE PURCHASE?
No, you can not, it is not possible to combine discounts with other discounts. Two different discount codes cannot be combined, the same applies to already discounted goods.
10. WHERE DO I FIND YOUR DISCOUNT CODES?
By following us on social media such as Facebook, Instagram and Snapchat, so you are always the first to take advantage of our discounts and offers. Do you want to find out about the latest news and take advantage of extra offers before everyone else? If I were you I would sign up for our newsletter so as not to miss our awesome deals and the change to win giveaway.
11. What payment methods do you offer?
We offer many different payment methods so that you as a customer can choose what suits you. With us you can choose between the following:
card payment and with Klarna
we offer invoice payment, partial payment and direct payment bank.
We also offer the more popular payment option PayPal and Apple Pay. We also offer you the opportunity to pay with a gift card.
When you pay with a gift card, enter your gift card number in the box below the total price at checkout and the deduction is made depending on the amount your gift card contains. You do not need to be logged in to use your gift card. Should the gift card not cover the entire amount, you have the opportunity to pay the remaining amount via direct payment or card. If you receive money from the gift card, it is of course possible to use it at a later time.